Should I bring my own towels?
The hotel provides towels.
Does the hotel accept pets?
The hotel does not accept pets due to it’s a wellness tourism hotel.
Does the room have fans or Air conditioned?
Every room has ceiling fans, air conditioner and mosquito nets.
At what time is the check in and check out?
Check in is at 3 pm and check out is at 12 pm.
May I check in during the night?
Yes, it is possible. The reception is open 24 hours.
How far is the hotel from Merida downtown and Merida Airport?
The hotel is located at approximately 22 kms from downtown and located 27 kms from Merida Airport.
There is wi-fi service at the hotel?
There is Wi-Fi connection at our restaurant, bar, reception area, there is Wi-Fi in all rooms.
Can you help me to book tours and activities to do in Merida and surroundings?
Yes, The receptionists can help you to book a tour when you arrive at the hotel.
Does the hotel accept credit cards?
The hotel accept VISA, AMEX AND MASTERCARD and the restaurant accept VISA AND MASTERCARD.
Does the hotel has electricity?
We have electricity in the plugs during 24 hours. There is light only during the darkness hours (From 7pm till 7 am).
What options of transportation exists from Merida Airport?
We can support you with the shuttle service from the airport to Hacienda Noc Ac. The shuttle service has an additional cost; request more information at reception.